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Case study · Brand & Campaign

Knoxville Opera.

Reimagining a 47-year-old opera company for a new generation, and proof that the right story, and the right team, moves real numbers.

These results belong to a team I was lucky to work with. Marketing made the promise. The artistic team kept it. The growth came from both. I led brand, marketing, and, from FY24, development, alongside Knoxville Opera’s staff, board, Rossini Festival volunteers, and the audiences who showed up.

Knoxville Opera on stage
Act I · The challenge

A beloved institution with deep roots, and an audience that wasn’t growing. The work was excellent. The problem was that not enough new people knew why it mattered.

Opera carries a reputation for being formal, expensive, and for someone else. To reach a new generation, Knoxville Opera needed more than better ads. It needed a brand and a story confident enough to make the art feel like an invitation.

A Knoxville Opera production on stage
on stage · the work was never the problem
Act II · What we did
Three moves that changed the trajectory.
01
A rebrand with a spine
A confident new visual identity and voice, built so a 47-year-old institution could feel current without losing its gravity.
02
Storytelling, not announcements
Every season, show, and campaign reframed around a single question: why should anyone care? Film, social, and print all answered it together.
03
Audiences first
Marketing engineered to convert curiosity into first-time attendance, and first-timers into the people who come back.
Act III · The impact

Together with the KO team, a bold rebrand and sharper storytelling doubled first-time attendance and grew revenue per show 27%, and La Bohème became the best-selling production in company history.

Behind the scenes on The Barber of Seville media day shoot
behind the scenes · The Barber of Seville shoot
By the numbers
Knoxville Opera · four seasons, FY23–FY26

Tenure-wide results across four seasons, achieved with the Knoxville Opera team. Not the work of any single production.

+101%
First-time paid attendance
≈473 vs. 235 before
+27%
Revenue per show
$107k vs. $85k
+35%
Avg. annual giving
+65% giving, FY26 year-to-date vs. FY23
+178%
Rossini Festival net
the city's free street festival
9 productions · 18,374 seats
$967,211 in ticket revenue and 4,256 first-time paid attendees across the four seasons. Excludes Gianni Schicchi (May 2026), still in its sales window.
5 of the all-time top 15
Five of Knoxville Opera's all-time top-15 productions by tickets, and five by revenue, came from these four seasons, including #1 La Bohème, #2 The Barber of Seville, and #3 Carmen by all-time revenue.
584 → 1,191 donor records
Donor records grew from 584 in FY23 to 1,191 in FY26 (year-to-date), up 104%.
23.4% Rossini net margin
Against 8.6% before this tenure. FY25 net of $48,310 was the best in the 11-year audited window (FY15–FY25).
The takeaway
Great organizations are built on stories people believe in.

Sources: Knoxville Opera Salesforce donations report; KO ticket reports; KO audited financial statements FY15–FY25. Pre-tenure Rossini average excludes FY20–FY21 (festival cancelled, COVID). Figures as of May 2026.

Come find me after the show.
Have a story worth telling, a room worth gathering, or something interesting you’re building?

Twenty minutes, on a call: a season, a story, or whatever you’re making. Not a sales pitch, and not for everyone, but if that sounds like you, let’s talk.

Book 20 minutes →or write first, hello [at] bykatiespencer.com
© 2026 Katie Spencer · Art · Real life · Meaningful work
Katie Spencer.